Incidents Move Too Fast for Pen & Paper
Summary
The article argues that security incidents now unfold too quickly for manual, pen-and-paper communication processes. It suggests that automating certain information updates during incident response could reduce pressure on responders, while noting organizations may not yet be ready for fully autonomous communications.
IFF Assessment
Recommending automation of incident communications offers defenders a practical way to respond faster and reduce operational strain.
Defender Context
Incident response communications often lag behind technical containment, creating confusion for stakeholders. Defenders should evaluate which status updates, notifications, and escalation steps can be automated safely while keeping humans in control of high-impact decisions. This aligns with broader trends toward SOAR and automated incident response workflows.