Hybrid resilience: Designing incident response across on-prem, cloud and SaaS without losing your mind
Summary
This article proposes an operating model for incident response in hybrid environments (on-prem, cloud, SaaS) that prioritizes a shared "incident language" over tool consolidation. It emphasizes clear communication, a single source of truth for timelines and hypotheses, and unified incident command structures to manage complex outages effectively.
IFF Assessment
This article provides guidance and best practices that help defenders improve their incident response capabilities in complex hybrid environments.
Defender Context
Defenders operating in hybrid environments need to be prepared for complex incident response scenarios that span multiple technology stacks and ownership models. Establishing clear communication protocols and a unified incident command structure is crucial for quickly diagnosing and mitigating issues.