The story of PwC's human-led and tech-powered response to the pandemic
Summary
PwC utilized emerging technologies such as human performance analytics, virtual environments, and VR to maintain employee well-being, sustain recruitment, and foster positive culture development during the pandemic. The article highlights case studies of these technological applications and poses questions about ensuring trustworthy, responsible, and ethical adoption as these technologies evolve.
IFF Assessment
This article discusses how a major organization leveraged technology to improve its operations and employee experience, which can serve as a model for other defenders in utilizing tech for resilience and positive outcomes.
Defender Context
This article demonstrates how organizations can leverage technology to build resilience and maintain critical functions during disruptive events like a pandemic. Defenders should consider how similar technological approaches to employee well-being, remote work support, and virtual collaboration can strengthen their own organizations' security posture by reducing human-factor risks.